Support

Need help with Trunk?

How to reach us

Contact Method	Description
Community Slack	We offer near real-time support in our Slack community. Post your questions in #getting-started, #bugs, or #general for quick answers. Want to discuss something privately? Simply drop a note in any channel and we’ll continue in DMs.
Meeting or Demo	For sales-related matters, you can email us at [e-mail] or schedule a meeting here.
GitHub Discussions	If there’s something you want us to build, you can post on Slack in #feature-requests or start a discussion on GitHub Discussions.
Email	Email us at [e-mail]. We’ll get back to you within 48 hours, though for fastest support, we recommend our Slack community!
Security Concerns (Email)	Report security issues or request security information by emailing us at [e-mail]
Report Outages	Report outages and critical issues by clicking “Report an issue” at status.trunk.io

Enterprise support

Support availability

• Business Hours: 6:00 AM - 6:00 PM PST, Monday through Friday
• Critical Issue Monitoring: 24/7 coverage for production-impacting incidents

Response time commitments

• Critical Issues: 2 hour maximum response time (24/7) (See ‘Report Outages’ above)
• High Priority Issues: 4 hours maximum response time (business hours)
• General Issues: 1 business day maximum response time (business hours)

Response time refers to initial acknowledgment and issue triage. Resolution timeframes depend on technical complexity and may require coordination across multiple systems.

Account management

• Dedicated account manager assigned to enterprise accounts
• Maintains familiarity with your technical environment and requirements
• Primary point of contact for non-technical issues and escalations

Product development and roadmap

• Direct access to product management team for feature discussions and roadmap input
• Early access to beta features and roadmap previews aligned with your use cases
• Dedicated feature request tracking with status updates and technical feasibility assessments

Implementation and technical consulting

• Prioritized onboarding and initial configuration assistance
• Technical best practices review for your specific development workflow
• Architecture guidance for optimal integration

Support channels

• Dedicated Slack Connect channel with direct engineering team access (business hours)
• Escalated email support queue with enterprise priority handling
• Live technical consultation for complex technical issues

Security and compliance

• Security assessment completion for procurement processes
• Access to current security documentation, SOC2 certifications, and reports
• Review of custom Data Processing Agreements and security requirements